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Warranty Policy

Limited warranty details for MudiviliFlow Smart Water Pump Controllers and associated IoT devices.

Warranty Overview

Mudivili Technologies Private Limited, under its brand name MudiviliFlow, provides a limited warranty for its Smart Water Pump Controller and associated IoT devices. This warranty applies solely to original MudiviliFlow hardware components purchased through our official website mudiviliflow.com or authorized dealers, and is valid only for end-users (not for resale).

Warranty Duration & Coverage

  • Warranty is valid for 12 months from the date of purchase as listed on your invoice.
  • Coverage includes manufacturing defects and component-level hardware failures under normal use.
  • Accessories and add-ons are covered for 6 months unless stated otherwise.
  • Free repair or replacement (with an equivalent model) is offered; refurbished parts may be used.
  • Customer must ship the product to our service center; we cover return shipping post-service.

How to Request Service

  • Contact our support team via support@mudivilitec.com or WhatsApp at +91 73050 87414.
  • A support ticket ID will be generated and sent to your registered email address.
  • Warranty claims will be processed only if a valid ticket ID is available.
  • Our team will guide you through troubleshooting and next steps, including shipping instructions if required.

What is Not Covered

  • Damage due to mishandling, drops, tampering, or unsuitable operating conditions
  • Removed or altered labels, QR codes, or identifiers
  • Issues caused by pests, water leakage, corrosion, chemical exposure, or power surges
  • Unauthorized repairs, modifications, or installations
  • Natural disasters such as lightning or flooding
  • Normal wear and tear or external accessories

Liability & Limitations

  • Warranty is limited to repair or replacement of the affected unit.
  • No liability for loss of data, revenue, productivity, or indirect damages.
  • No liability for downtime, personal injury, or property damage due to misuse.
  • In rare cases, a refund may be offered if repair/replacement is not feasible.

User Responsibility

By using this product, you agree to follow all instructions and safety guidelines. You are responsible for correct installation, usage, and maintenance. Failure to comply may void the warranty, and Mudivili Technologies will not be held liable for damages or legal claims.

Support & Contact

Policy Updates

We may revise this policy from time to time. Updates will be posted here with the revised date.

Last updated: August 8, 2025

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