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Return Policy

Learn about our replacement-only policy for MudiviliFlow smart water pump controllers and accessories.

Eligibility for Replacement

  • Products are eligible for replacement within 7 days of delivery
  • Items must be unused, in original packaging, and in resalable condition
  • Proof of purchase (invoice or order confirmation) is required
  • Custom orders and used products are not eligible for replacement

Conditions to Apply for a Replacement

  • Replacement request must be initiated within 7 days of delivery
  • Product must be defective, damaged during shipping, or incorrect
  • You must provide clear photos or videos of the issue along with a valid proof of purchase
  • Product must be unused and in its original packaging
  • Return authorization from our support team is required before sending any product back
  • Issues caused by misuse, incorrect installation, or unauthorized modifications are not eligible

How to Request a Replacement

  • Contact our support team at support@mudivilitec.com with your order details
  • Our team will review your request and provide instructions for the replacement
  • Ship the product to the address provided by our support team
  • Once received and inspected, we will dispatch a replacement within 5–7 business days

Non-Replaceable Items

  • Custom-built or personalized products
  • Products that show signs of use, damage, or alteration
  • Items requested for replacement after the 7-day window

Warranty Claims

If your product is defective or malfunctions within the warranty period, please refer to our Warranty Policy or contact us for assistance. Warranty claims are handled separately from replacements.

Policy Updates

We may update this replacement policy from time to time. Changes will be posted on this page with the updated date.

Last updated: August 8, 2025

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