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Quick answers to the most common questions
To reset your controller, press and hold the reset button for 10 seconds while the device is powered on. The LED will flash red, then blue, indicating a successful reset. You'll need to reconfigure your WiFi settings after a reset.
Check that your WiFi password is correct and that you're connecting to a 2.4GHz network. Ensure the controller is within range of your router. If issues persist, try restarting both your router and the controller.
Yes, you can add multiple controllers to a single app account. Each controller will appear as a separate device in your app, and you can control them individually or create groups for synchronized operation.
First, check that the controller shows 'Connected' status in the app. Verify that your motor is properly wired and that the circuit breaker is on. Check for any error messages in the app and ensure the motor is compatible with your controller model.
Firmware updates are automatic when your controller is connected to the internet. You can also manually check for updates in the app settings. The controller will download and install updates during off-peak hours to avoid interrupting operation.
Yes, all data is encrypted end-to-end using industry-standard AES-256 encryption. Your personal information and usage data are stored securely and never shared with third parties without your explicit consent.
Step-by-step solutions for common issues
Comprehensive warranty coverage for peace of mind
| Product | Warranty Period | Coverage | Support Included |
|---|---|---|---|
| MudiviliFlow Standard | 1 Year | Manufacturing defects, electrical components | Email support included |
| MudiviliFlow Premium | 1 Year | Full hardware coverage, software updates | Chat and email support |
| MudiviliFlow Elite | 1 Year | Complete system coverage, on-site service | Dedicated account manager |
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